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Community Development

Posted on: November 27, 2023

Customer Service Center Staff Receive International Code Council Permit Technician Certifications


Following a lengthy training and examination process, Goochland County’s Customer Service Center staff have all received their certifications as International Code Council Permit Technicians.

Customer Service Center staff, representing Building Inspection and Public Utilities, became certified as International Code Council Permit Technicians in June 2023. To obtain this certification each employee must attend two prerequisite courses and pass the International Code Council Exam.  This exam is challenging as it requires the Permit Technician to think beyond the scope of their daily process to an international level.  The certification examination covers a wide range of topics and has questions related to business management, legal, zoning, and building codes. To maintain certifications at the state level, each Permit Technician is required to obtain sixteen hours of continuing education every other year.  Additional training hours are required to be submitted every three years to renew their certification at the international level.  

All permit staff participate in monthly ride-a-longs with building inspectors to enhance their field knowledge along with their understanding of the inspection process.  These field inspections provide an opportunity for continued growth as well as the ability for office staff to keep a good pulse on development in the county on both a commercial and residential level.  

Goochland is a smaller locality when compared with neighboring counties such as Henrico and Chesterfield.  In Henrico, there are three levels of Permit Technicians with only level three requiring the Permit Technician Certification.  Currently, Chesterfield has fifty percent of its Permit Technicians certified.   

Goochland County strives for excellence and requires all Customer Service Center representatives to obtain their certification. This requirement reflects the importance Goochland County places on career development and education.  Having all permit staff fully certified, from entry level positions through management, is a major accomplishment.

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